Learn all you need to know about how we collect, use and protect your personal data.
At Doctot, we take the protection of your data very seriously. We want you to feel confident that we are keeping your data secure, and that we handle and process it in accordance with the European General Data Protection Regulation. In our data protection policy, we explain what personal data we collect, how we collect it, what we use your data for, and how we safeguard it.
My Data
What data do you collect?
We want to give our valued B2B and B2C customers the best possible experience. To do so, we may sometimes need to collect personal data from you for certain processes such as providing a service and when you enquire about our services.
The data we collect may include the following:
• Personal information such as name, location, occupation and other contact details (such as an email address). For security purposes, you may also be asked to create a unique password.
• If you are buying our products or services, we may require your/your company’s bank account number, IBAN and sort code, and/or credit or debit card information.
• When you contact us via email, over the phone or through our website or apps (including customer support); the collected data may be used for training and operational compliance.
• When you visit our website or use our products (including our apps), device information such as the IP address of your device, your device model and its settings and network information may potentially be collected.
• Cookies on our website that help us to provide you a tailored experience. Please refer to the cookies section within this Privacy Policy for more information on how and what cookies are used.
• When you provide us with information in relation to how you use Doctot’s products or services.
• Preferences that you provide when you sign up for our products and services.
• Data that we might receive from Third Parties where you have given them permission to share your data with us.
How do you use the data you collect?
We primarily use the data we collect to ensure we are providing you with highly relevant content, products and services that meet your specific needs, and to deliver more efficient account management.
Here are some other ways in which we use this data:
• To help us refine our products and services.
• To ensure you enjoy a high quality end-to-end customer experience with us (e.g. from managing orders to sending invoices to answering your queries).
• To keep you updated on any changes to your services, and to advise you on how you can get the best out of our services and products.
• To enhance our customer support by analysing interactions with us.
• To ensure our service and platform is secure and to detect or prevent fraud and/or crime.
• So that we can investigate, prevent or take action regarding illegal activities and violations of our Terms of Service and/or applicable law.
• To meet our legal and regulatory obligations.
• In many cases, we aggregate and/or anonymise your personal information so that it no longer identifies you. We use this data so that we can better understand our customers and how they use our services so that we can improve our services to provide a better customer experience or to create new products/services.
How long do you keep my personal data?
This depends on the type of data and how we use it. When we make a decision on what data to keep, we consider the information we need to best provide you with our products and services, to help us manage your relationship with us, and to make sure we can meet certain statutory obligations.
How do you collect data?
We typically ask you for personal details when you sign up for our services via in-app registration, through our call centre, when you order online, order in person, or visit our websites.
How do you secure my data?
At Doctot, securing your personal data is extremely important to us, which is why we take appropriate measures to protect your data. We use a range of security technologies and processes, and actively monitor emerging cyber threats.
Controlling My Data
How can I take control of my personal data?
The good news is you have ultimate control over your personal data. If you don’t want us to send you relevant offers or marketing information, you can opt out at any time.
Here are the quick and simple ways you can opt out:
You can also opt out using the link or text option at the bottom of any marketing email or text you receive from us.
What communications will we send you?
We make it easy for you to opt-out of marketing information and offers. However, we want to make sure you are kept up to date on all information relevant to your account. That’s why you cannot opt out of receiving messages related to billing, usage or general service messages.
How can I access my data?
If you wish to receive a copy of your personal data we hold, please send us your:
Name:
Company Name (if applicable):
Email Address:
Phone Number:
Address:
The Name of the Product this request refers to:
Start Date:
End Date:
and post it to us at: Doctot, Tailteann House, Carrigatoher, Nenagh, Co. Tipperary, Ireland E45 A590; or email the information to info@doctot.com.
Any other questions?
If you have any other queries, please email us at marketing@doctot.com and we will reply as soon as possible.
What about third parties?
Who do you share data with and why?
There are a number of reasons why we would share data with third parties. Be assured such data is only ever shared with third parties that we trust explicitly. Here is a list of instances in which we share data, and the third parties to whom we share it with.
• Organisations who work on Doctot’s behalf to provide you with products and services, for example, Apple with respect to App hosting.
• If one has opted in for marketing or has requested to be marketed by third parties under our service.
• If we feel your personal safety is at risk.
• If we are required by any relevant public authority or law enforcement agency.
• If there is a change of ultimate ownership of Doctot. In this case, we would require the new owners to keep data confidential.
• If we suspect we have been given false information and have reasonable grounds to further investigate.
• Where a third party is processing data on behalf of Doctot and is required to disclose it by law.
• Where a customer has made a complaint and we need to investigate it.
• We use data to perform a credit check with a third party.
• We may pass on data to a third party if one fails to meet their contractual obligations.
• Certain bodies may be entitled to data that enables them to determine download figures. You can be confident that this data has been anonymised and cannot be linked back to you.
• The tracking of downloads by device type and operating system are known by the relevant app store. However, this information does not link back directly to the Tailteann customer.
• We may need to transfer data outside the EEA when we require a Third Party to work on behalf of Tailteann to provide our customers with a service or product.
What are cookies?
What are cookies and how do you use them?
Cookies are small files that are stored on your device when you visit our websites. The cookies hold basic information that shows us if you have visited our site previously, and which pages you visited. This data helps us to provide you with a more personalised service, so for example, the next time you visit our site we can present you with product or service information that you’ve shown an interest in.
How do you collect data from cookies?
We collect data in a way which does not identify you. We will not associate any data gathered from our website with any personally identifying information from any other source. Please note: We are very clear about collecting personally identifiable data on our website. We will always ask you if we need this information and what we need it for.
Can I enable or disable cookies?
Today most web browsers allow you some control over whether you allow cookies to be collected. You can also easily delete or clear cookies on your browser at any time. This handy guide about cookies (www.allaboutcookies.org) shows you how to see what cookies have been set on your browser and how you can manage them.
Contact Us
Please get in touch if you have any questions about your data or if you need us to direct you to additional resources for managing cookies or accessing your data.
